Webinar Title: Supercharge CRM Success with AI, Automation & Omnichannel Engagement in Dynamics 365
Are you making the most of your CRM system?
In today’s fast-paced, customer-driven world, traditional CRM tools aren’t enough. Businesses need intelligent solutions that combine AI-powered insights, smart automation, and seamless omnichannel communication to stay competitive.
That’s where Microsoft Dynamics 365 Customer Engagement (CE) comes in — a powerful CRM platform designed to revolutionize how you connect with customers, empower your teams, and drive business growth.
Join us for an exclusive 30-minute live webinar where our CRM experts will demonstrate how Dynamics 365 CE, enhanced with Microsoft Copilot, WhatsApp integration, and Azure Document AI, can help your sales, marketing, and service teams work smarter — not harder.
Whether you’re already using Dynamics 365 CE or exploring a smarter CRM solution, this session will give you practical insights, live demos, and real-world use cases to help you drive measurable impact.
Webinar Details
Date: 12th August 2025
Time: 4:00 PM – 4:30 PM IST
Location: Live on Microsoft Teams
Duration: 30 minutes of actionable insights
Register Now to secure your spot!
Who Should Attend this D365 CRM Webinar?
This free CRM webinar is designed for:
– CRM users and Dynamics 365 CE customers
– Sales and marketing professionals
– Customer service managers and support leads
– IT administrators and digital transformation teams
– Anyone exploring AI-powered CRM optimization
What You’ll Learn from this AI Powered CRM Webinar?
Experience what’s next in CRM with hands-on demos and real use cases:
1. Introduction to Cetas and Dynamics 365 CE
– Learn how Cetas helps businesses drive CRM transformation using Microsoft’s powerful Customer Engagement platform.
2. Live Demos Include:
– AI Productivity Boost with Microsoft Copilot in Dynamics 365 CE
– WhatsApp Integration for Seamless Customer Engagement
– Automated Document Processing using Azure Document AI
– Ticketing & Service Management with Copilot Bot in Microsoft Teams
3. Interactive Q&A Session with D365 CE Experts
– Get your questions answered by industry leaders and CRM specialists.
Meet Your Dynamics 365 CRM Webinar Speakers & Experts
1. Rajasekar Pitchumani – Practice Head – D365 CE
2. Saravanakkumar SR – Chief Business Officer
Both speakers bring deep expertise in Microsoft Dynamics 365 and real-world CRM transformation success stories.
Key benefits of attending this Dynamics 365 CRM Webinar
– All registrants will receive an exclusive “Dynamics 365 AI Features Checklist” to help you assess and implement intelligent features in your CRM system.
– Exclusive insights from real-world CRM transformation case studies.
– Practical tips to implement AI and automation in your sales, service, and support processes.
Don’t miss this opportunity to learn how AI and automation can help your sales, service, and marketing teams deliver next-level customer experiences with Dynamics 365 CE.
Register Now to reserve your seat for this AI-powered CRM session!
Have questions or need help before registering? Contact Us and our team will assist you.