Support Services for Microsoft Dynamics 365 & Power Platform
Implementing an ERP or CRM system like Microsoft Dynamics 365 is a significant step for any business, but the journey doesn’t end at go-live. Post-go-live support and Continuous support is critical to maximize ROI, address technical issues, manage updates, troubleshoot, and evolve alongside business needs. Our Microsoft Dynamics 365 Support Services are here to help with both reactive and proactive support, enhancing your system's performance and providing best-practice guidance.
Ensuring Your ERP & CRM System’s Health Beyond Implementation
Protect your Microsoft Dynamics Investment
At Cetas, we recognize that successful implementation is just the beginning. Our comprehensive support services are designed to keep not only ensuring your Microsoft Dynamics 365 environment runs smoothly, but also maximizes the return on investment (ROI) from your ERP, CRM and Power Platform solutions. Our expert team is dedicated to providing timely and effective support tailored to your unique needs.
Cetas Support Services
Cetas, your trusted Partner for Microsoft Dynamics offers flexible support plans and services for your Dynamics 365 (and including Dynamics NAV/AX Support) – helping you to meet all your support needs with transparent and competitive pricing.
Hypercare Support
Immediately following implementation, Cetas Hypercare Support ensures that your team has access to immediate assistance. This phase is critical for addressing any initial challenges and ensuring a seamless transition to daily operations. Our experts are on standby to provide real-time support, helping you navigate any issues that arise.
AMC Support – Prepaid Support Plan
Our Prepaid Support Model, either dedicated or shared support offers a budget-friendly support solution, perfect for businesses with stable applications and minimal support or enhancement requirements. Under this model, customers typically purchase 160 Man Hours (20 man days) of support per year, with the flexibility to add more if needed. Unused support hours expire at the end of each year.
Our support Services offers a structured approach to ongoing support.
With prepaid AMC support services, you gain access to:
Enhanced User Experience
Reach our support team via phone, email, or chat for organized assistance with your queries.
Technical Maintenance
Regular database administration, monitoring, and performance fine-tuning to keep your Dynamics instance optimized.
Hot-fix Rollouts
Timely installation and testing of Microsoft-released hot-fixes to ensure your system is up to date.
Business Critical Support
Specialized support for essential tasks, such as year-end activities, ensuring your business runs smoothly during critical periods.
Training
Functional and technical training to empower your team in managing daily and critical business activities effectively.
Enhancements & Fine Tuning
Enhance system performance and user experience with tailored improvements and fine-tuning of your Dynamics 365 solution.
We focus on optimizing your Dynamics ERP system to deliver the best ROI. This includes:
Additional module or Features implementation
Maximizing the use of existing features
Development of additional reports or Power BI Reports/Dashboard
Integration with other business systems
Bug fixing and performance improvements
Implementation of Add-ons or AI/Copilot Specific features
Why Choose Cetas for Your Dynamics 365 Support?
Choosing Cetas for your Microsoft Dynamics 365 support means partnering with a team of experts committed to your success. Our extensive experience with Microsoft Dynamics, either NAV and AX, or the latest Dynamics 365 and Power Platform, combined with our proactive support framework, ensures that your systems remain healthy, and your business continues to thrive. We prioritize your needs and work diligently to provide solutions that enhance your operational efficiency.
Ready to Discuss your Support Needs?
Learn how our support services can help your business achieve its goals with Microsoft Dynamics 365.